Please describe your issue, including your roaster model, serial number and any error messages. Keep all support information, call requests, photos and videos linked to this Helpdesk ticket.
Technical support starts with a free 10-minute triage call. If further work is agreed, paid support is EUR120 per hour and is invoiced afterward. You may request paid support directly; our team will agree the session with you before any paid work.
Free support response: within two working days. Paid support appointments: next working day, subject to availability. All support starts through Helpdesk. Use WhatsApp only if our team specifically asks you to or initiates contact there.
